REFUND POLICY

Returns & Refunds

Our bouquets are arranged with the highest-quality flowers, which last. All items come with an aqua bag/oasis, flower food and care instructions to increase the freshness of your flowers.

If there is any problem with your order, we require notification within 24 hours to allow us to investigate. A photograph is required to support any claims.

Important information:

• All products require care. If the products have not been cared for as per instructions, then we will not refund or offer an exchange of product.
• Refunds, partial refunds or an exchange will be given if the product is proved to be faulty or damaged and will be at the discretion of management.
• Returns are accepted on a 'quality' basis only — 'not liking' is not a reason for return.
• As all flowers are not always in season/in stock, we reserve the right to substitute them without prior consultation. If you require a specific product or you have allergies, please call or check for its availability.
• It is your responsibility, as the sender, to ensure that the recipient will be at the delivery point. If the recipient goes home early from work, for example, or is out of town, it is not cause for refund as we have successfully fulfilled the order.
• We accept no liability for flowers after 48 hours of delivery – we ensure they are well-tended in optimum condition when they leave our store, and can be severely affected in a short time in unsuitable conditions.
• Credits/vouchers are issued as part of our satisfaction guarantee to be used for future purchases. These are not exchangeable for cash.