Refund policy

At Mozart Concierge, every bouquet is handcrafted with care and attention to detail. Because flowers are perishable and made-to-order, we cannot accept returns once your order has been delivered or collected.

Order Changes & Cancellations

• Orders may be changed or cancelled up to 24 hours before the scheduled delivery/collection time.
• Same-day orders cannot be cancelled or refunded once preparation has begun.

Damaged or Unsatisfactory Items

If your flowers arrive damaged or unsatisfactory, please contact us within 2 hours of delivery with clear photos.

Where appropriate, we may offer a replacement at our discretion.
Refunds are not guaranteed and are issued only in exceptional circumstances.

Non-Returnable Items

• Fresh flowers and perishable goods.
• Gift cards.
• Food & beverage items.

Contact

For any issues, please contact us at:

📧 mozart.concierge@gmail.com

📞 +44 7778 885126