Terms of service

1. General

This website is operated by Mozart Concierge Limited, trading as Mozart Flowers & Coffee. By placing an order through our website, you agree to these Terms of Service.

2. Products

All bouquets are handcrafted and may vary slightly from the product photos due to seasonal availability. We guarantee equal or greater value substitutions if required.

3. Orders & Payment

• Orders are confirmed only once full payment has been received.
• Prices are listed in GBP (£) and include VAT where applicable.

4. Deliveries

• Same-day delivery is available across London for orders placed before the cut-off time shown on our website.
• Delivery times are estimates and may vary due to traffic or weather.

5. Refunds & Returns

Please see our Refund Policy for details on cancellations, returns, and damaged items.

6. Liability

Mozart Concierge is not liable for delays or non-performance caused by circumstances beyond our reasonable control (e.g. weather, transport strikes, supply issues).

7. Contact

For all customer service enquiries, please reach us at:

📧 mozart.concierge@gmail.com

📞 +44 7778 885126

📍 Mozart Concierge Flowers & Coffee, Mayfair, London, UK